Help On MatureDatingUK

10 Top Questions

What do I do if I have forgotten my Password or Screenname?

What is the difference between Basic and Full Memberships?

How can I pay for Membership?

How long does it take to have my Profile/Picture(s) approved?

How can I be more successful in Online Dating?

How do I renew my Membership?

How do I cancel my Membership?

What is a scammer and how do I protect myself from them?

How can I contact your Customer Service?

Email delivery


General Information

Is MatureDatingUK really Free?

What is the difference between Basic and Full Memberships?

I just signed up and have not received my Password yet, what do I do?

How can I contact your Customer Service?

Billing Information

How can I pay for Membership?

What are the prices and subscription plans you offer?

Why was my credit card denied?

What happens after I pay?

How do I renew my Membership?

How do I cancel my Membership?

Where can I view my "Billing History" and how long my Membership has to run?

I have a question about my Membership.

My Account

What do I do if I have forgotten my Password or Screenname?>Can I change my Screenname?

How do I change my Password?

How do I change my Email address?

What if it says my Password is incorrect?

Can I control the mail that MatureDatingUK sends to me?

My Profile

How do I create a Profile?

How do I update my Profile?

How do I change gender?

How can I be more successful in Online Dating?

Why was my Profile blocked?

How do I upload my Pictures?

Can I put up Pictures that only my friends can see?

How do I remove my Pictures?

How do I change my Pictures?

Why was my Picture(s) denied?

How long does it take to have my Profile/Picture(s) approved?

Does your account have the wrong Sex status?

How can I update my Location?

Activity

What is Activity?

What is chatting?

Why don't my Chats arrive immediately?

What is the "tinkerbell" noise?

How can I see who is chatting with me?

How can I stop someone chatting with me?

How do I send a message to someone?

I have sent a message and have not received any reply.

Can I send attachments?

Can I send a message to an external Email address?

Why do I get no results when I use search?

How can I find members who live near me?

Features

Safe mode

What is the "Personal rating"?

Scammers

What is a scammer and how do I protect myself from them?

What if I have technical problems with ...

Email delivery